Shipping Policy

1. Scope of Shipping

This Shipping Policy applies specifically to shippable merchandise, packaged food products (such as traditional Ajmer dry sweets, namkeen, bakery gift hampers, dry rations), and retail goods ordered through Webliver - Ajmer's Online Food Delivery Platform (Ajmer's online food delivery platform) that require postal or third-party courier distribution beyond immediate local rider delivery.

2. Order Processing & Dispatch Timelines

• Handling Time: Orders for packaged and shippable items are processed, quality-checked, and packed by partner vendors in Ajmer within 24 to 48 business hours of payment confirmation.
• Dispatch Schedules: Shipments are handed over to our integrated courier networks Monday through Saturday (excluding Sundays and national holidays).
• Order Confirmation: Once dispatched from Webliver, you will receive an SMS and email notification containing the courier Airway Bill (AWB) and live tracking link.

3. Estimated Transit & Delivery Timelines

Transit timelines depend on destination pincodes and regional logistics connectivity:

*Note: Adverse weather disruptions, transport strikes, or festival peak volumes may occasionally affect delivery schedules.

4. Shipping Charges & Calculations

• Shipping fees are calculated automatically during checkout on Webliver based on total consignment weight, parcel dimensions, and destination location.
• Promotional free shipping offers apply strictly when order totals meet the required cart threshold after applied coupons.
• All handling and courier fees are transparently shown on the final checkout invoice prior to payment.

5. Shipment Tracking & Status Updates

Customers can track consignments in real-time by entering their Tracking ID / AWB on Webliver - Ajmer's Online Food Delivery Platform or the designated carrier's portal. Tracking updates activate within 12 hours of courier pickup.

6. Damaged, Tampered, or Lost Consignments

• Damaged on Arrival: If the outer parcel packaging appears severely crushed, tampered with, or open, refuse delivery or note the condition on the delivery slip. Submit clear photos within 24 hours to our support desk.
• Incorrect Address / RTO (Return to Origin): If an order is returned due to incorrect recipient address details or unavailability, standard re-shipping fees will apply for second-attempt dispatch.
• Lost Shipments: In the rare event that a package is confirmed lost by our courier network, Webliver will process an immediate product replacement or full refund.