Privacy Policy

1. Introduction

At Webliver - Ajmer's Online Food Delivery Platform (Ajmer's online food delivery platform), we are committed to protecting the privacy and personal data of our users across Ajmer. This Privacy Policy outlines the types of information we collect when you use our website, mobile application, or food delivery logistics network in Ajmer, and explains how we manage and secure that data.

2. Information We Collect

To facilitate reliable doorstep food and essentials delivery in Ajmer, Webliver collects the following categories of data:

• Personal Contact Details: Name, phone number, email address, and saved delivery addresses across Ajmer.
• Location Data: Real-time precise or approximate GPS location to match you with nearby Ajmer restaurants and enable live delivery tracking.
• Order Details: Food items selected, total cart value, payment method choices, and order customization preferences.
• Technical & Log Data: Device identifiers, browser type, IP address, and platform usage metrics to ensure security and smooth app performance.

3. How We Use Your Information

Webliver - Ajmer's Online Food Delivery Platform processes user information strictly for operational delivery purposes, including:

• Fulfilling, processing, and dispatching your online food and restaurant delivery orders in Ajmer.
• Connecting your orders seamlessly with local partner restaurants and delivery riders.
• Sending transactional notifications, OTP login verifications, and live delivery status updates via SMS or WhatsApp.
• Providing responsive customer support and resolving order-related queries or refund claims quickly.
• Detecting, preventing, and mitigating fraudulent activities, fake bookings, or platform abuse.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. Data is shared only on a strictly necessary basis to complete deliveries:

• Merchant Partners: Necessary details such as ordered food items, special cooking notes, and order IDs for preparation.
• Delivery Personnel: Your delivery address, customer name, and contact number for swift doorstep handover in Ajmer.
• Payment Gateways: Secure, encrypted processing of online digital transactions (we do not store your complete card or banking PINs).
• Legal Obligations: Law enforcement or regulatory authorities when required under applicable Indian laws.

5. Data Security & Retention

Webliver implements industry-standard technical, administrative, and physical security measures to protect your personal details against unauthorized access, loss, or misuse. Data is retained only as long as necessary to maintain your account, satisfy legal compliance, and support operational analysis in Ajmer.

6. Cookies & Platform Technologies

Webliver - Ajmer's Online Food Delivery Platform (Ajmer's online food delivery platform) uses cookies and session storage to keep you signed in, remember your cart items, and optimize loading speeds across desktop and mobile devices.

7. Your Rights & Account Control

You have the full right to review, edit, or update your saved profile information, phone numbers, and delivery locations at any time. If you wish to delete your account or request data removal, you can easily contact our support desk.

8. Changes to Privacy Policy

We may periodically update this Privacy Policy to reflect improvements in our delivery system or regulatory changes. Any modifications will be posted immediately on this page with an updated revision date.