Delivery Policy

1. Local Delivery Coverage in Ajmer

Webliver - Ajmer's Online Food Delivery Platform (Ajmer's online food delivery platform) provides on-demand doorstep delivery services across residential, commercial, and institutional localities in Ajmer.

Delivery feasibility depends on the distance between your location and the selected merchant partner. If your address falls outside the active delivery radius of a specific merchant, you will be notified during checkout.

2. Delivery Timelines & Estimates

Estimated delivery times shown on Webliver are calculated dynamically based on:

• Merchant preparation and packaging time.
• Distance between the merchant location and your delivery point.
• Rider availability and current traffic conditions across Ajmer routes.

While Webliver - Ajmer's Online Food Delivery Platform aims to complete local deliveries within 30 to 45 minutes, occasional delays may occur during peak hours, extreme weather, or city rush.

3. Delivery Charges

• Standard Delivery Fee: Calculated clearly at checkout based on distance and order parameters.
• Surge / Weather Pricing: A nominal extra fee may apply during severe weather or peak rush hours to compensate delivery riders fairly.
• Free Delivery Offers: Periodically available on specific partner outlets, qualifying cart totals, or promotional offers on Webliver.

4. Packaging & Hygiene Standards

We maintain strict care and hygiene standards across all deliveries:

• Sealed Packages: Orders are securely sealed by merchant partners prior to handover.
• Insulated Delivery Bags: Webliver delivery riders use insulated bags to keep food items warm and fresh during transit.
• Contactless Handover: You can request doorstep drop-off by adding delivery notes at checkout.

5. Delivery Handover & Customer Availability

To ensure smooth and quick delivery in Ajmer, customers must:

• Provide an accurate address, house/flat details, and an active phone number.
• Be available to receive calls when the rider reaches your location.
• Check that the package seal is intact upon receiving your order.

6. Rider Safety & Conduct Policy

Our delivery personnel work hard to ensure on-time delivery across the city. Webliver - Ajmer's Online Food Delivery Platform maintains a strict zero-tolerance policy against harassment, abusive language, or mistreatment of delivery partners.