Cancellation & Refund Policy

1. Overview

At Webliver - Ajmer's Online Food Delivery Platform (Ajmer's online food delivery platform), we aim to ensure customer satisfaction while respecting the time, effort, and resources of our partner restaurants and delivery riders across Ajmer. Because our platform primarily deals with freshly prepared food, perishable items, and on-demand local deliveries, standard cancellation and refund rules apply once an order is confirmed.

2. Order Cancellation by User

• Before Merchant Acceptance: You may cancel an order immediately after placement without any cancellation fee if the partner restaurant in Ajmer has not yet accepted or started preparing it.
• After Merchant Acceptance: Once the restaurant begins kitchen preparation, cancellation is strictly non-refundable. A 100% cancellation fee equal to the order value will apply to compensate the merchant partner for prepared perishable food.
• After Dispatch: Orders that have already been picked up by our Webliver delivery partner cannot be canceled under any circumstances.

3. Cancellations by Platform / Merchant

Webliver - Ajmer's Online Food Delivery Platform or the merchant partner reserves the right to cancel an order under specific circumstances, such as:

• Item unavailability or sold-out dishes at the selected restaurant in Ajmer.
• Customer address falling outside our active delivery radius in Ajmer.
• Inability to reach the customer via phone call or SMS at the time of delivery.
• Force majeure events such as extreme weather conditions, road blockages, civic strikes, or technical platform interruptions.

*If an order is canceled by Webliver or the partner restaurant due to kitchen issues or operational constraints, a 100% refund will be credited back automatically.

4. Refund Eligibility & Exceptions

You may be eligible for a partial or full refund on Webliver only under the following validated conditions:

• Incorrect Order: You received completely different dishes from what you ordered on the platform.
• Missing Items: Part of your prepaid order was omitted by the partner merchant during packaging.
• Severe Packaging Damage: Food packaging arrived completely spilled, tampered with, or unfit for consumption during transit.
• Non-Delivery: The order was erroneously marked delivered but never reached your location in Ajmer.

5. Refund Methods & Timelines

Once approved by our verification desk, refunds are initiated back through the following channels:

6. Non-Refundable Situations

• Individual taste, spice tolerance, or personal texture preferences.
• Incorrect delivery address or unreachable phone number entered during checkout.
• Customer unavailability when the delivery partner reaches the designated Ajmer doorstep.
• Claims submitted beyond the 45-minute post-delivery verification window.